We'll be closed from Dec 28th until Jan 10th for Holiday Vacations! Happy Holidays!

Q&A

Q&A — ABOUT OUR CAKES & ORDERING

Are your products dairy-free, egg-free, sugar-free, or gluten-free?

We are a vegan cake studio offering gluten-free options. Below is a clear breakdown:

  • Dairy-free: Yes

  • Egg-free: Yes

  • Sugar-free: No (we use raw sugar)

  • Peanut-free: Yes

  • Nut-free:

    • Vegan cakes (wheat flour): Nut-free

    • Vegan + Gluten-Free cakes: Not nut-free (made with almond flour)

  • Gluten-free: Yes (available by request)

⚠️ Important note: Our studio is not a certified gluten-free facility. While we also produce cakes with gluten, we take extensive precautions to minimize cross-contamination. Ordering is at the client’s discretion.

🧈 All products are made using a vegan butter blend that contains 10% soy.

What flavors do you offer?

Cake flavors

  • Vanilla

  • Confetti (Birthday Cake)

  • Chocolate

Filling flavors

  • Vanilla Buttercream

  • Chocolate Buttercream

  • Cookies & Cream Buttercream

  • Lemon Curd

  • Raspberry Preserves

  • Strawberry Preserves

  • Guava Curd

Flavor availability may vary depending on dietary selection and design complexity.

How much does a custom cake cost?

Custom cake pricing depends on size, design complexity, and decoration details.

  • 1-tier custom cakes start at $87.50
    (Small size, buttercream finish, and minor decorations)

  • 2-tier cakes start at $255 and up, depending on decoration complexity

More elaborate designs, sculpted elements, specialty techniques, or larger serving sizes will increase the final price.

How do I place an order?

  • Standard cakes & treats: Order directly through our online shop (minimum 24 hours notice).

  • Last-Minute Orders: Check our “Last-Minute Orders” section for availability.
    ⚠️ Subject to availability and not guaranteed.

  • Custom cakes: Submit the Custom Order Request Form.

📞 Need something urgently? You may call (786) 300-5745 to check availability, but availability is not guaranteed.

How far in advance should I place my order?

  • Last-minute orders: Subject to availability

  • Standard cakes: Minimum 24 hours notice

  • Custom orders: Subject to availability and accepted on a first-come, first-served basis

📌 Orders are not confirmed and dates are not reserved until the invoice is paid in full.

When do you review custom order requests?

Custom order request forms are reviewed and replied to Monday through Thursday, from 10:00 AM to 1:00 PM, on a first-come, first-served basis.

We are a small cake studio, and during busy weeks we may be fully focused on fulfilling existing orders. Response times may vary slightly, and we truly appreciate your patience and understanding.

Are you a storefront?

No. We are not a storefront.

We are a small custom cake studio, and everything is made to order.

Same-day cakes, cupcakes, and cake pops may be available for pickup or delivery depending on availability, but they are not guaranteed.

Do I need to refrigerate my cake?

Yes.

  • Cakes should be kept refrigerated until serving

  • Remove from refrigeration 2–3 hours before serving for best texture and flavor

  • Avoid heat and direct sunlight

Cupcakes, cookies, and cake pops may remain at room temperature unless otherwise advised.

How do I cut a multi-tier cake?

Please follow our step-by-step tutorial:
👉 Cake Cutting Guide

ABOUT DELIVERY, PICKUP & TRANSPORTATION

Do you ship nationwide?

At this time, we do not ship nationwide.

All products are available for local pickup or delivery only.

Do you offer delivery?

Yes.

  • Delivery within 15 miles: starting at $30

  • Locations outside our radius require a custom quote

  • ❌ We do not deliver to Fisher Island

🚚 Delivery is highly recommended for medium to large cakes.

What happens if no one is available to receive the delivery?

If no one is available at the delivery location at the scheduled time:

  • The order will be returned to the bakery

  • A new delivery must be arranged subject to availability

  • Additional delivery fees will apply

Can I pick up my cake?

Yes. Please note:

  • Pickup must be completed during our hours of operation

  • Once the order leaves the studio, responsibility transfers to the client

  • Cakes must be transported on a flat surface

  • Vehicle air conditioning must be on

  • Cakes should not be transported for more than 1 hour

Can you deliver to a restaurant or venue?

Yes.

Please coordinate with the venue in advance to ensure:

  • Someone is available to receive the order

  • Access requirements are met

We can provide a Certificate of Insurance (COI) if required.

DESIGN, PAYMENTS & POLICIES

How many design changes are included?

Each quote includes one design concept.

  • Minor adjustments (color changes, small wording) may be accommodated

  • Major changes or new design ideas require a new quote

  • Pricing and availability may change, and availability is not guaranteed after changes

What is your chargeback policy?

Once an order has been picked up or successfully delivered, the client agrees not to initiate any chargebacks, disputes, or payment reversals with their bank or credit card provider.

All sales are final after pickup or delivery.

We’re committed to creating beautiful, delicious, and thoughtfully made cakes, while maintaining clear communication and realistic expectations.
Thank you for supporting our small business — we truly appreciate it 💛